FAQs

1. Log into your Captyn account here

2. Under “My Registrations”, click the registration you would like to move

3. When you click “Move”, you will see all classes offered

4. Use the filter tools to narrow down your search

5. Look for classes with the vertical green stripe

6. Once you find a class that works with your schedule, click “Enroll now” to move your swimmer

7. Your request will be sent out for approval and you will be notified once it has been verified

We are sad to see you go!

1. In order to cancel your registration, please log into your Captyn account here

2. Click “My Account” and navigate to the “Registrations” page

3. Click the “Cancel” button

4. From there you can schedule your cancellation to be effective immediately, or at the end of the month after their last class

5. Your cancellation request will be sent for approval and you will be notified once it has been approved

You must request to cancel at least 5 days prior to the 1st of the month. If you have multiple registrations, you will need to repeat this process for each registration. Monthly membership fees are nonrefundable. However, if you need to cancel due to unique circumstances please contact us.

For more detailed information, please click here.

1. Sign into or create your Captyn account here

2. On your home page, click “Browse & Register New Programs”

3. You can enter your swimmer’s age or you can click "skip"

4. You are able to filter the listings by class programs and/or days

5. Don’t know what level your swimmer needs to be in? Check out our “Class and Level Descriptions” page here

6. Once you find your class, click on the cart icon in the top right corner of your screen to complete your checkout process

7. Your request will be sent out for approval and you will be notified once it has been verified

- In the event of an excused absence, please send coachchad@questswimming.com an email explaining your situation and we will issue you a token that you can use for a make-up where we have space or 20% off your next monthly bill. 

- For more detailed information, please click here.

Your intructor will send you an evaluation every month. In that evaluation they will tell you when it's time for your swimmer to advanace to the next level. 

You can change classes anytime though the "Move" Button under your current enrollments on your captyn account. 

- Evaluations are written by your swimmer’s instructor as a way to keep you updated on your swimmer’s progress. 

- Evaluations are sent out once a month and will break down the skills that your swimmer has mastered. You will also be able to see the class level that your swimmer’s instructor recommends is best for them. 

- You will be sent an email notification when your swimmer receives a new evaluation.

1. Log into your Captyn account here

2. Click “My Account” and navigate to the “Activity” section

3. Use the “Activity Type” filter to only show evaluations

- Tokens are issued to your account for weather cancellations, sicknesses, and other excused absences.

- Tokens can be used for one free make-up lesson or 20% off an upcoming monthly bill. 

- To use a token, contact Chad Onken at coachchad@questswimming.com.

- For more detailed descriptions of tokens, click here

- In the event of a thunderstorm, expect your class to still be on until you get a cancellation notification via text and email

- If your class is canceled due to a weather related event, a token will be added to your account. For more information about tokens, please click here

- Check out our “Make-Up Policies and Cancellations” here for more detailed information

- Parents of only our 2-4 age group are allowed to escort their swimmer to class if necessary.

- Otherwise, we invite parents to watch their children from our waiting room.

We’re sorry to hear your swimmer is not feeling well! 

- Please keep your swimmer home when they aren't feeling well. We will issue a token to your account in the event that you must miss class due to illness.

- In the event that you must miss class due to an illness, please contact us as soon as possible either by email coachchad@questswimming.com or call us at (804) 731-4522 to give us notice and to receive a token. 

- For more detailed information, please click here.

- Your swimmers group level will be determined by their age and current ability.

- Most swimmers start out at our Beginner levels where swimmers learn to swim independently for the first time. 

- Swimmers that can already swim on their front independently, rolling to their back to breathe for half a length of the pool are ready for our Intemediate group level where they will learn freestyle and backstroke.

- Swimmers that can already swim freestyle and backstroke for 25 yards are ready for our Advanced group level where they will learn breastroke and butterfly. 

- For more detailed information about each level including age ranges check out our “Class and Level Descriptions” page here.

You will be prompted to make a captyn account the first time you register for a swim lesson. If you'd like to make an account before you register follow these steps:

1. Click here to visit quest.captyn.com

2. Click “Create Your Account” near the bottom of the page

3. Continue to follow the instructions on your screen

- When you arrive, check-in at our kiosk located at the front desk. Our Front Desk Attendant will call out for your swimmer when their class is getting ready to begin.

- Don’t forget a bathing suit and towel! There are bathrooms where swimmers can change. Goggles are recommended but not required.

- If your child is not potty trained, make sure they are wearing a swim diaper

- Parents are not allowed on the pool deck during their swimmers lesson, instead our parents watch their swimmers lesson from our viewing area. 

- We provide a multi-class discount of $10 if you take more than one class per week; the discount is applied automatically at checkout.

 - We also provide families with three or more children a 50% discount on the third child and beyond, although that discount is not applied automatically. 

- To receive that discount, please email Chad Onken at coachchad@questswimming.com

1. Click here or go to our “Class Schedule & Registration” page here

2. Sign into or create your Captyn account

3. On your home page, click “Browse & Register New Programs”

4. You can enter your swimmer’s age or you can click skip

5. You are able to filter the listings by class programs and/or days

6. Don’t know what level your swimmer needs to be in? Check out our “Class and Level Descriptions” page here

7. Once you find your class, click on the cart icon in the top right corner of your screen to complete your checkout process

8. Your request will be sent out for approval and you will be notified once it has been verified

The price for classes each month is dependent on the level that your swimmer is in and how many days per week you are registered for. 

For more information about how our membership pricing works and to determine what you would pay for each specific level, click here.

- Your swimmers group level will be determined by their age and current ability.

- Most swimmers start out at our Beginner levels where swimmers learn to swim independently for the first time. 

- Swimmers that can already swim on their front independently, rolling to their back to breathe for half a length of the pool are ready for our Intemediate group level where they will learn freestyle and backstroke.

- Swimmers that can already swim freestyle and backstroke for 25 yards are ready for our Advanced group level where they will learn breastroke and butterfly. 

- For more detailed information about each level including age ranges check out our “Class and Level Descriptions” page here.